<div style=”transition: none 0s ease 0s; display: block;” data-rss-type=”text”> n <div> n <span style=”background-color: rgba(0, 0, 0, 0);”> n n We all know client retention is the mark of a good business model. According ton n <a href=”httpss://www.slideshare.net/apptegic/ten-staggering-statistics” target=”_blank”> n n this studyn n </a> n n , 91% of customers that become unhappy will not willingly do business with your organization again. But how on earth do you keep them happy!? Let’s talk about how you can keep your clients from wanderlust, and LOYAL to YOU:n n </span> n <br/> n </div> n <div> n <br/> n </div> n <div> n <b> n n 1. Focus more on the SERVICE, not just the product.n n </b> n </div> n <div> n <br/> n </div> n <div> n n People like drama, so, unfortunately, poor customer service is going to be shared with friends way more often than the good service you’re providing. Once you secure a client, it’s your job to keep them HAPPY! If 70% of customer turnover is due to poor service, then this is not an area we can gloss over. Are you diligent with responding, engaging, and going the extra mile? Or do you “get em’ and forget em’”?n n </div> n <div> n <br/> n </div> n <div> n <b> n n 2. Choose QUALITY over quantityn n </b> n </div> n <div> n <br/> n </div> n <div> n n You’d be surprised how many people believe more is better when it comes to posting content. It doesn’t matter how much content you create if no one wants to share it, or worse yet, stops looking at it!! Get creative, reveal your unique self, and STAND OUT to keep them coming back for more! You were born to shine. n n </div> n <div> n <br/> n </div> n <div> n <b> n n 3. Be CONFIDENTn n </b> n </div> n <div> n <br/> n </div> n <div> n n I talk about confidence all the time because it is IMPOSSIBLE to get someone to believe in your product if you don’t believe in yourself! Do your clients hear shaky words from you like “maybe” or “if”? Anticipate the questions and do the research so you have the answers! Perhaps there’s an inner critic you need to slay to get that confidence back that has always been there – dying to get out. Ask the hard questions about what’s holding you back!n n </div> n <div> n <br/> n </div> n <div> n n And I’ll throw in one more of my secret weapons…n n </div> n <div> n <br/> n </div> n <div> n <b> n n 4. Be RELATABLE n n </b> n </div> n <div> n <br/> n </div> n <div> n n Polish and poise can be initially attractive, but 99% of us are looking for AUTHENTICITY. When we share our story with people, it gives them the freedom to share theirs, and the connection is made! These stories that shape us are a part of who we are, and no doubt why we believe in our product in the first place. If you’re uncomfortable sharing your story, start small! Share with a close friend and get comfortable with how your experiences have shaped the beautiful boss babe that you are. Your clients will move past your product and be drawn to YOU. n n </div> n <div> n <br/> n </div> n <div> n n Go out there today with the confidence that you were MADE FOR THIS! And watch your clients fall in love with the REAL you. n n </div> n <div> n <br/> n </div> n</div>